Tracsis Travel Compensation Services crowned winners of Passenger Experience at Railway Industry Innovation Awards

02 July 19

Tracsis Travel Compensation Services (TTCS), part of Tracsis plc, scooped the award at Friday’s Railway Industry Innovation Awards for its revolutionary ‘One Click Claiming’ Delay Repay solution.

Developed in collaboration with UK Train Operating Companies (TOCs), the fully customisable solution streamlines and speeds-up the Delay Repay process and significantly reduces agent handled claims.

The annual awards are organised by The Fourth Friday Club, at an event which partners the Railway Industry Association’s innovation conference each spring. It is the longest standing awards in the industry and celebrate the achievements of those companies and individuals who are driving its innovation.

Speaking about the company’s win, Sarah Dalby, managing director of TTCS, said: “To be recognised with such a prestigious award, and for our ‘One Click Claiming’ Delay Repay to be chosen by renowned judges from some of the industry’s biggest players, is a testament to everyone at TTCS.

Sarah Dalby

“We appreciate that TOCs and their passengers can be faced with pressurised instances of disruption. So, we’re committed to developing initiatives which help them to surpass customer expectations. A ‘One-Click Claim’ solution is an idea first introduced by transport secretary Chris Grayling late last year. The benefits of the TTCS innovation include increased customer satisfaction, a faster, slicker and more efficient claims process for the train operators, with increased revenues and reduced fraudulent claims. It is also configurable to the requirements of individual train operators, and we’re always enhancing it.”

The awards took place on Friday 28 June at the Hilton London Paddington, at an event hosted by Roger Ford, industry and technology editor of Modern Railways Magazine. The afternoon also featured guest speaker, Clive Roberts, professor of railway systems at the University of Birmingham, director of the Birmingham Centre for Railway Research and Education and lead for the UK Railway Research and Innovation Network.