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Customer Experience

Helping the transport industry drive better Customer Experience through providing detailed insights and expert services.

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Insight, Expertise, and Training for Better Journeys

We help transport operators and local authorities improve efficiency and customer experience through research, consultancy, and accredited training.

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Market Research

Comprehensive studies with in-depth reports and actionable recommendations for the transport sector.

Read about Market Research
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Passenger Counts

25+ years of delivering passenger counts and surveys to help transport authorities and operators make informed decisions.

Read about Passenger Counts
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Service Quality Regime

Tracsis delivers a full SQMS and inspection service to help operators maintain high standards and meet regulatory requirements.

Read about Service Quality Regime
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Ticketless Travel

DfT-compliant surveys and reporting that calculate ticketless travel rates and revenue at risk across rail, bus, and tram networks.

Read about Ticketless Travel
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Training and Development

DVSA-accredited CPC training plus role-specific courses to improve skills, confidence, and customer experience in rail and bus operations.

Read about Training and Development

At Transport Consultancy we love transport and have a passion for making journeys better for our transport clients and local authorities.

We offer a range of insights, from complex market research to manual data capture and our experienced team translate this insight into useful information that helps clients improve efficiency of operations and enhance customer journeys.

Our expert team also provides consultancy support in all areas of the customer journey and our training school is CPC accredited to maximise value for money when delivering customer experience training for bus operators.

Contact Us

Enquiry about our Customer Experience Solutions