SmartTIS
Intelligent, Flexible Ticketing for Modern Transport.
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SmartTIS is an account-based ticketing solution that enables transport operators to deliver seamless, flexible, and intelligent travel experiences.
At the heart of the system is a powerful journey engine that ensures passengers always receive the best-value fare, automatically applying discounts, caps, and loyalty rewards across thousands of fare combinations. With integrated support for multi-modal travel, SmartTIS removes the complexity of traditional ticketing and adapts effortlessly to a wide range of fare models and customer needs.
Secure, PCI-DSS-compliant payment integration enables operators to easily support contactless, cash, and pre-or post-travel charging models. A self-service customer portal reduces support demand and empowers passengers with complete transparency over their journeys and payments.
At the same time, the Analytics Portal delivers real-time insights to inform more innovative service planning and decision-making. Paired with our mobile app, Hopsta, which offers geolocation-based travel without physical gates, SmartTIS provides operators with a flexible and scalable platform to modernise their networks, improve operational efficiency, and deliver a more streamlined, user-centric travel experience.
The UK's leading PAYG smart ticketing solution for passengers and operators
Proven technology - already live with GTR (KeyGo) and SWR (Tap2Go)
RDG accredited
Scalable / deployable across other TOC and regions
Token agnostic
Journeys to date across rail and bus
of UK rail stations already covered
Key Benefits
Paperless
Flexible Season Tickets
Off-Peak Season Tickets
Carnet Type Tickets
Multi-Modal
Automated Delay Repay
ITSO Smart Card
EMV/Contactless
Mobile
Proven Account Based Ticketing Solution
Our service already operates Pay As You Go (PAYG) travel across 20% of UK rail stations with over 30 million passenger journeys across both rail and bus. We are the only RDG accredited PAYG solution on the UK rail network. Our products and services deliver the key PAYG objectives set out in the Williams Shapps review, as they enable generative revenue growth and cost savings, and they modernise the customer experience for post Covid passenger behaviours.
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Best Value Journey Engine
Building customer trust is an essential part of a PAYG solution. Our best value journey engine ensures that we offer the best available fare for journeys made. The engine considers thousands of fare combinations to determine the best value fare for the day or weeks travel.
Payment services
Payment collection and revenue management are facilitated through connections to PCI-DSS compliant payment service providers. We can work with your existing payment services supplier or offer alternative options.
Customer Portal / App
Customers have access to a secure online account management portal to provide a view of journey details, travel spend and auto top-up transactions. Customers can clearly see which journeys are covered by their season or prepaid tickets and which are chargeable to their Pay As You Go account.
Data Analytics
Operators have access to passenger behaviour intelligence through either data analytics or through exports to a data warehouse / lake. Data collected provides a deep understanding of customer travel and the impact of timetable or fare changes on customer behaviour.