Passenger Counts

Manual Surveys with Measurable Impact

While our digital capabilities are extensive, there are times when a more personal human-led approach delivers the level of accuracy and insight required. At Tracsis, we bring over 25 years of experience conducting manual passenger counting and mass transit surveys - supporting some of the UK’s largest transport authorities and operators.

Our Passenger Counts solution provides reliable, real-world data to help you understand how your services are being used and where improvements can be made.

What We Offer

We deliver high-quality, on-the-ground data collection through experienced survey teams, ensuring accuracy in even the busiest and most complex environments. Our services include:

Occupancy Surveys

Measuring how full services are across routes and times of day.

Boarding & Alighting Counts

Capturing detailed passenger movement at each stop or station.

Station Footfall Counts

Understanding flow and congestion within transport hubs.

Custom Survey Design

Tailored methodologies to meet your specific operational or strategic needs.

Mass Transit Surveys

We have provided Mass Transit surveys for some of the biggest transport authorities and operators in the country.

Expertise You Can Trust

Our dedicated teams of trained assessors are highly experienced in conducting surveys across rail, bus, tram and wider transport networks. They operate efficiently in live environments, ensuring minimal disruption while maintaining the highest standards of data quality.

We understand the nuances of transport operations, allowing us to deliver consistent, dependable results – even during peak periods or complex multi-location studies.

Turning Data into Insight

Data collection is only the beginning. We provide:

Comprehensive reporting with clear, structured outputs
Visualisation of key trends and patterns
Actionable recommendations to support service planning and optimisation

Our insights help inform decisions around:

Timetable changes
Capacity planning
Route optimisation
Investment prioritisation
Mass Transit Surveys

Proven Experience

We have successfully delivered passenger counting projects for major organisations across the UK, including:

Southeastern
West Yorkshire Combined Authority
Cambridgeshire & Peterborough Combined Authority
Chiltern Railways
West Midlands Trains
Merseyrail

Our track record demonstrates our ability to deliver reliable data at scale, supporting critical transport decisions.

Why Choose Tracsis?

Over 25 Years of Experience in manual transport surveys

Nationwide Survey Capability across multiple modes

Highly Trained Field Teams ensuring accuracy and consistency

Insight-Driven Approach focused on real operational outcomes

Let’s Work Together

If you need accurate, real-world data to understand passenger behaviour and optimise your services, our Passenger Counts solution is here to help.

Get in touch to discuss your requirements and how we can support your next project.