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Passenger Compensation

Streamlined, more accurate repayments for passengers and operators.

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Raising the bar for faster, fairer compensation

Set a new benchmark for passenger compensation. Tracsis powers fully automated Delay Repay, validating every claim against rich, real-world journey data, from smartcards to QR codes and timetables, to deliver precise, defensible compensation decisions at scale, regardless of journey complexity.

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Tracsis Ticketing: Real results, global scale

$750M+

Ticketing revenue calculated

300M+

Journeys supported

7.5M+

Refunds processed

Rapid claims assessments

Automated claim assessment and validation using an intelligent, rules-based engine and a dedicated customer service portal to free up time for your teams and process repayments efficiently.

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Comprehensive fraud detection

Identify and act on cases of fraud faster and with greater accuracy to protect revenue. Our automated system analyses verified journey data and cross-references it with multiple data points.

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Automatic case escalation

Unclear or complex cases are routed to either our integrated, agent-linked CRM or a third-party CRM linked to your claims teams for further investigation by claims agents.

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Customer claim portal

A mobile-optimised portal, tailored to your brand, gives your customers an intuitive platform to make claims, submit evidence, appeal decisions, and improve the overall passenger experience.

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Contact

Get in touch today to learn more about our Ticketing portfolio and how to turn ticketing into your competitive edge.

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