skip to main content
Tracsis Logo

Passenger Compensation

Streamlined repayment systems for passengers and operators.

Placeholder for the imagePeople waiting on a train platform, with a woman in a blue coat in the foreground and a red train approaching in the background.

Faster, Fairer Compensation

Automate and simplify your network’s compensation management, even for complex, multi-leg trips. Tracsis automatically assesses and validates Delay Repay claims using real journey data from smartcards, QR codes, and timetables, enabling accurate calculation and payment of compensation.

Get in Touch

Real results, global scale

$750M+

Ticketing revenue calculated

300M+

Journeys supported

7.5M+

Refunds processed

Rapid claims assessments

Automated claim assessment and validation using an intelligent, rules-based engine and a dedicated customer service portal to free up time for your teams and process repayments efficiently.

Placeholder for the imageFamily with two children and a toddler walking on a train platform, holding hands, under a glass canopy.

Comprehensive fraud detection

Identify and act on cases of fraud faster and with greater accuracy to protect revenue. Our automated system analyses verified journey data and cross-references it with multiple data points.

Placeholder for the imageA modern train station with two trains on either side of a platform. The arched roof features metal and glass, and a few passengers are walking.

Automatic case escalation

Unclear or complex cases are routed to either our integrated, agent-linked CRM or a third-party CRM linked to your claims teams for further investigation by claims agents.

Placeholder for the imageTwo men working at desks with computers in an office. One wears headphones, and the other looks at a screen. Bright orange partitions separate them.

Customer claim portal

A mobile-optimised portal, tailored to your brand, gives your customers an intuitive platform to make claims, submit evidence, appeal decisions, and improve the overall passenger experience.

Placeholder for the imageAerial view of a red and white train traveling on tracks through lush green forest, with blooming trees visible.

Contact

Get in touch today to learn more about our Ticketing portfolio and how to turn ticketing into your competitive edge.

Placeholder for the imageA row of electronic ticket barriers at a train station, with a person walking through the open gate on the left.